First time here? Read this!

Getting Started with the Freshservice Support Portal

Log into the Freshservice portal to submit new tickets and service requests. You can also check on the status of outstanding tickets and requests that were submitted by you or on your behalf.

Open your web browser and navigate to the Freshservice portal by typing the web address into the address bar: support.jolo.com.

When you are at the home page, click Login:

You will then be redirected to a sign-in page. Click Sign in with Microsoft:

Complete the Microsoft sign-in process:

Step 1: Enter your email address

Step 2: Enter your email password

Step 3: Approve the sign-in request

Step 4: Check the Don’t show this again checkbox, then click Yes

Once you have successfully logged in, you will arrive at the Freshservice portal homepage, once again.

This time, you will see your initials at the top right, as well as the options below:

To submit a new ticket, click Something not working? Click here to submit a ticket button.
Additionally, you can submit a Service Request by clicking on the

Service Requests button.
Be sure to check out our knowledge base for

helpful information and fixes for common issues!